Depending on how you interact with the website, Tonic may collect:

Information you provide directly

• Name

• Email address

• Telephone number

• Information included in contact forms or enquiries

• Information provided when arranging appointments

Information collected automatically

When visiting the website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage data

This information is used to improve website performance and user experience.

Your information may be used to:

• Respond to enquiries

• Arrange consultations, coaching sessions, or counselling sessions

• Communicate about services

• Maintain appropriate records

• Improve website functionality

• Meet legal, ethical, and professional obligations

Your information will only be used for legitimate business purposes and will never be sold to third parties.

Under UK GDPR, personal information is processed under one or more of the following lawful bases:

• Consent

• Legitimate interests

• Contractual necessity

• Legal obligation

The lawful basis used will depend on the nature of the information and services involved.

Any information shared through enquiries, coaching sessions, or counselling sessions will be treated with care and respect.

However, confidentiality may be limited where:

• There is a risk of serious harm to yourself or another person

• There are safeguarding concerns involving a child or vulnerable adult

• Disclosure is required by law or court order

Where possible, confidentiality concerns will be discussed with you before information is shared.

Reasonable steps are taken to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Information is stored securely using password-protected systems and secure digital services where appropriate.

Personal information is retained only for as long as necessary to fulfil its purpose or meet legal, professional, or regulatory requirements.

When you complete a contact form on this website, the information you provide will be used solely to respond to your enquiry and discuss potential services.

Submitting a form does not create a therapeutic relationship or guarantee availability of services.

This website may use cookies and similar technologies to improve user experience and monitor website performance.

You can adjust your browser settings to refuse cookies if you prefer.

For more information, please refer to the website's Cookie Policy.

This website may use trusted third-party providers for services such as:

• Website hosting

• Analytics

• Appointment booking

• Email communication

These providers may process limited information on behalf of Tonic and are expected to comply with applicable data protection laws.

Under UK GDPR, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request erasure of information where appropriate

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where applicable

Requests should be submitted using the contact details below.

‍ If you are unhappy with how your personal information is handled, you have the right to lodge a complaint with:

‍ ‍

Information Commissioner's Office (ICO)

‍ ‍

For any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Alex Croft
Tonic
Email: hello@tonictherapy.co.uk
Website: tonictherapy.co.uk

Informal Resolution

If you are unhappy with any aspect of the service, I encourage you to raise this with me directly wherever possible. Many concerns can be resolved through open discussion and feedback.

Formal Complaint

If you wish to make a formal complaint, please submit it in writing to:

hello@tonictherapy.co.uk

I will acknowledge your complaint within 5 working days and aim to provide a full response within 20 working days.

Professional Membership

As a member of the British Association for Counselling and Psychotherapy (BACP), clients may also raise concerns through the BACP Professional Conduct Procedure where appropriate.

Further Information

Information about making a complaint to BACP can be found on the BACP website.