Fees & Payment

  • Session fees are payable in advance and must be received at least 24 hours before your scheduled appointment unless otherwise agreed.

    Payment details will be provided at the time of booking.

    If payment has not been received before the session, the appointment may be cancelled and offered to another client.

  • If you need to cancel or rearrange a session, please provide at least 48 hours' notice.

    Sessions cancelled with less than 48 hours' notice may be charged in full.

  • If you arrive late, the session will still end at the agreed time to avoid impacting other appointments.

    The full session fee remains payable.

  • All sessions are confidential. Information shared during sessions will not be disclosed without your consent unless there is a legal or ethical obligation to do so, including situations involving risk of serious harm, safeguarding concerns, or legal requirements.

    Please refer to the Privacy Policy for further information.

  • ADHD-informed emotional coaching sessions are designed to support emotional wellbeing, self-understanding, nervous-system awareness, and personal development.

    These sessions are not counselling, psychotherapy, medical treatment, or crisis support.

  • I aim to respond to enquiries within 2–3 working days. Response times may occasionally be longer during periods of annual leave or illness.

  • ‍ For enquiries, please contact:

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    alexcrofttherapy@proton.me

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